Are there known issues with the platform?

Are there known issues with the platform?

You can explore our Knowledge base in ybi foundation Helpdesk to explore step-by-step instructions guide for troubleshooting common known issues on the platform.

 ðŸ”—Click Here to Explore Knowledge Base - https://support.ybifoundation.org/portal/en/kb

    • Related Articles

    • How do I troubleshoot video or audio issues?

      To troubleshoot video or audio issues: 1. You can try clear your browser cache or login in incognito mode to avoid browser cache issues. 2. You can also check on another device to check the course availability for all. Refer this Article - ? How to ...

    • How do I troubleshoot live session issues in mobile?

      To view your live session in mobile: Always Turn on Desktop Site mode by clicking on the 3 dots options in your browser Settings.

    • What should I do if a course won’t load?

      If you are experiencing loading issue in the course: 1. You can try clear your browser cache or login in incognito mode to avoid browser cache issues. 2. You can also check on another device to check the course availability for all. In case you are ...

    • What should I do if I experience buffering during videos?

      If you are experiencing continous buffering in the video or accessing pdf: 1. You can try clear your browser cache or login in incognito mode to avoid browser cache issues. 2. You can also check on another device to check the course availability for ...

    • What should I do if I can’t log in?

      If you face login issues in the website: 1. Make sure you are entering the correct and registered email id. Also, Check and Remove the white space in the starting before writing your email id if any. 2. If it is showing Account Not confirmed, you can ...