Technical Support
What should I do if I can’t log in?
If you face login issues in the website: 1. Make sure you are entering the correct and registered email id. Also, Check and Remove the white space in the starting before writing your email id if any. 2. If it is showing Account Not confirmed, you can ...
How do I troubleshoot live session issues in mobile?
To view your live session in mobile: Always Turn on Desktop Site mode by clicking on the 3 dots options in your browser Settings.
Why won’t my course progress save?
To save your course progress: You need to Mark each and every chapter as complete to save your course progress by Clicking on Mark as Complete and Continue button and Next button given in the course to move to unlock next chapter.
How do I clear my cache or cookies?
To clear your browser cache: Step-1: Open a new tab in your browser. For example in Google Chrome Step-2: Click on 3 dot (?) option available in the top right corner. Step-3: Select the Delete Browsing Data or Clear cache Option Step-4: Select the ...
How do I troubleshoot video or audio issues?
To troubleshoot video or audio issues: 1. You can try clear your browser cache or login in incognito mode to avoid browser cache issues. 2. You can also check on another device to check the course availability for all. Refer this Article - ? How to ...
Can I access courses on a mobile app?
Yes, you can explore and access your enrolled courses in the Mobile App. Explore and Access your enrolled course in Mobile App Mobile App Link: ? Android app link - https://play.google.com/store/search?q=trainercentral+learner&c=apps&pli=1&c=apps ? ...
What should I do if a course won’t load?
If you are experiencing loading issue in the course: 1. You can try clear your browser cache or login in incognito mode to avoid browser cache issues. 2. You can also check on another device to check the course availability for all. In case you are ...
What should I do if I experience buffering during videos?
If you are experiencing continous buffering in the video or accessing pdf: 1. You can try clear your browser cache or login in incognito mode to avoid browser cache issues. 2. You can also check on another device to check the course availability for ...
Is there a way to reset course progress?
No, you will not be able to reset the complete course progress in a particular course. However, you can place a request to the support team to give the chance again to attempt a particular quiz or in assignment submission. To place request for ...
How do I contact tech support in an emergency?
To Connect with tech support team: 1. ? Write an Email: support@ybifoundation.org 2. ? Call or WhatsApp on (+91) 966 798 7711 NOTE: In email or Whatsapp, kindly attach the screenshot to show the specific section where you are facing the difficulty. ...
Why my content is locked?
Every program is a time based course with the recommended unlocking schedule mentioned on the respective chapter. you will get access to all the chapters as per the recommended time schedule only. NOTE: If there is no time given in the chapter and Go ...
Are there known issues with the platform?
You can explore our Knowledge base in ybi foundation Helpdesk to explore step-by-step instructions guide for troubleshooting common known issues on the platform. ?Click Here to Explore Knowledge Base - https://support.ybifoundation.org/portal/en/kb
How do I install updates if required?
To install the new updates: If you are using website, No need to update, only a refresh will show all updates. If you are using app, You can update the app from Google Play store or Appstore when needed.
Why isn’t my course visible in my dashboard?
If your course is not visible in your dashboard, following can be the reason: Reason-1: You may not have enrolled for any program or the payment is not completed yet for enrollment. Solution: Visit the website (? https://www.ybifoundation.org/) and ...
What should I do if I can’t upload files?
If you are unable to upload a file, You can Join Live Doubt Class to get live online mentor support to upload your file as submission witout any error. ?Click Here to Join Live Doubt Class - ...
How do I report bugs or glitches?
To report bugs and glitches: 1. ? You can submit your ticket with your message on the website (? https://www.ybifoundation.org/) 2. ? Write an Email: support@ybifoundation.org 3. ? Call or WhatsApp on (+91) 966 798 7711 NOTE: In ticket, email or ...